Audience

Domino and Notes 6 users who support Notes end users.

Summary Description

        An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Duration    3 days

Prerequisites

• Moving to IBM Lotus Notes 6 (ND150) [for New Users]
• Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
• A minimum of three (3) months experience using Notes.

Topics Covered

Introducing the Notes Infrastructure

• Presenting the Notes Infrastructure
• Introducing Domino Domains
• Understanding the Impact of the Domino Directory
• Identifying Directory Services
• Introducing Domino Named Networks
• Describing the Role of the Domino Server

Managing Notes IDs

• Storing Notes IDs
• Handling User Passwords
• Recovering IDs and Passwords
• Troubleshooting Notes IDs

Using Troubleshooting Resources

• Gathering End User Information
• Using the Notes Log
• Using Notes Online Help

Managing and Customizing the User Environment

• Organizing the Notes Desktop
• Managing the Notes Desktop
• Managing Bookmarks
• Creating a New Default Desktop
• Customizing a User's Desktop Environment
• Identifying the Notes Initialization File
• Accommodating Multiple Users on a Single Workstation
• Breaking Down a Notes Client
• Browsing the Web from Notes
• Troubleshooting the User Environment

Introducing Domino Security

• Identifying the Levels of Security
• Certifying Users and Servers
• Accessing Servers
• Troubleshooting Server Security

Managing Domino Databases

• Applying Database Security
• Defining Access Control Lists
• Choosing a Database Template Update Option
• Managing the Size of a Database
• Archiving Database Documents
• Troubleshooting Domino Databases

Introducing Mail Routing

• Defining Mail Routing
• Identifying the Components of Mail Routing
• Identifying Mail Delivery Problems
• Troubleshooting Mail Routing Problems

Troubleshooting Notes Mail

• Managing the Personal Address Book
• Securing Notes Mail
• Setting User Preferences for Mail
• Using the Out of Office Agent
• Archiving Mail
• Introducing Directory Catalogs
• Setting Up for Internet Mail
• Troubleshooting Notes Mail

Setting Up and Supporting Remote Notes Users

• Setting Up Users to Work Remotely
• Identifying Methods of Connecting Users to Work Remotely
• Troubleshooting Remote Notes User Connections

Setting Up and Troubleshooting Replication

• Creating a Replica Copy
• Working with ACLs and Replication
• Setting Encryption for a Replica
• Using Replication Settings
• Setting Replication Options
• Scheduling Replication
• Tracking Replication History
• Resolving Replication Conflicts

Supporting and Troubleshooting Calendaring and Scheduling

• Setting Calendar Preferences
• Using Alarms
• Creating Repeating Calendar Entries
• Adding Holidays to the Calendar
• Printing the Calendar
• Troubleshooting the Resource Reservations Database
• Troubleshooting Group Scheduling
• Checking the Group Calendar
• Replicating Free Time

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